Last Updated: October 28, 2025
At Altera Health, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our telehealth and in-person services.
We collect information in the following ways:
A. Personal Information You Provide
When you engage with Altera Health — for example, by completing intake forms, scheduling appointments, or purchasing services — we may collect:
– Name, date of birth, address, and contact details (email, phone number)
– Medical history and health information provided for treatment purposes
– Payment information for services rendered
– Communication preferences and consents
B. Automatically Collected Information
When you visit our website, we may automatically collect:
– IP address and browser type
– Device information and operating system
– Pages visited, links clicked, and time spent on our site
This data helps us understand how visitors use our website and improve the user experience.
We use your information to:
– Provide and manage healthcare and wellness services
– Communicate with you about appointments, treatment, and billing
– Maintain medical records as required by law
– Improve website functionality and patient experience
– Comply with applicable legal, regulatory, and security obligations
We implement appropriate administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, disclosure, or misuse.
All medical data is stored securely in compliance with HIPAA (Health Insurance Portability and Accountability Act) standards.
We do not sell or rent your personal information.
We may share information only when necessary to:
– Provide care through licensed healthcare professionals
– Process payments and administrative operations
– Comply with applicable law, regulation, or legal request
– Collaborate with trusted partners under strict confidentiality and data protection agreements
Our website may use cookies or similar technologies to enhance your experience.
You may adjust your browser settings to refuse cookies; however, some site features may not function properly without them.
Depending on your location, you may have the right to:
– Access, correct, or request deletion of your personal data
– Receive a copy of your medical records (subject to applicable law)
– Withdraw consent for marketing or communication preferences
To exercise these rights, please contact us using the information below.
Our website may include links to third-party websites or integrations (e.g., payment processors, telehealth platforms).
Altera Health is not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
Our services are not directed to children under 18 years old without parental consent. If we learn that we have collected personal information from a child without verification of parental consent, we will delete it promptly.
We may update this Privacy Policy from time to time.
The “Last Updated” date above reflects the most recent revision. We encourage you to review this page periodically for any changes.
If you have any questions about this Privacy Policy or our privacy practices, please contact:
Altera Health
Email: support@altera-health.com
Website: www.altera-health.com
